Microsoft Software

Formatting in Word – Not Frequently Asked Questions

You have a mysterious railing sentence. I bolded it for you.

I write a lot of papers. I am an undergraduate, I take gen-eds that require essays, and I typically have to follow MLA format. No matter how long I write in MLA I still have some questions regarding how to format it in Microsoft Word. Those annoying formatting issues that just pop up. I hope to solve a few of those not-frequently asked questions that come up when writing a paper.

Q: You know when you are writing a paragraph and one line falls over to the next page and Microsoft Word helpfully adds a line of text? How do I stop that?

A: These are called widows and orphans. When you are writing a paragraph and you get a one line spillover this is called a widow. An orphan is when you are writing a paragraph and one word makes up your last line of text. Both of these can be really annoying.

Quick and Dirty Fix: If you are not writing in MLA format and you don’t care about margin space then you can just change the margin size [page layout –> margins –> and change margins to your will]. Or, a quicker and dirtier fix is just changing your paragraph to eliminate a sentence or add some more. The issue with this fix is that when you go back and edit your entire paper and you may end up

Actual Fix: If you hope to actually fix this issue Word has a real fix for it too. It’s actually really easy too. The simple fix is [file –> paragraph –> line and page breaks tab –> uncheck the widow/orphan control box]

Q: Talk to me about strikethrough

A: I use strikethrough when making lists and I want to show that I have marked something off the list. This is what strikethrough looks like. There is no direct keyboard shortcut for strikethrough. Instead, you have to go through font every time. The steps are [highlight desired text to be stricken –> right click –> scroll down to font –> under the font tab –> check the strikethrough box]

Q: I do a lot of chemistry homework and I use a lot of super and subscripts. Please tell me there is a keyboard shortcut

A: I’m going to copy and paste Microsoft’s answer to this problem:

  • For superscript, select the text or number that you want, and then press Ctrl, Shift, and the Plus sign (+) at the same time.
  • For subscript, select the text or number that you want, and then press Ctrl and the Equal sign (=) at the same time.

Q: I accidentally wrote a paragraph in CapsLock and I don’t want to rewrite it. Is there a fix?

A: There is! And while researching this I audibly gasped because I thought it was impossible. The steps are to highlight the text you want to change the case of, and then press [shift+F3].

Hopefully these tips will help save you some time when you’re next writing a paper this semester. Additionally, check out the IT website for how UMass students, faculty, and staff can sign up for Office 365.


Welcome class of 2019! What you need to know about IT at UMass.

UMass Amherst IT would like to welcome the incoming freshman class to campus! As you move in and go through the first week of classes and fall New Student Orientation, you’ll discover the countless web services and technologies used at UMass Amherst. We see many freshman coming into our Help Center during this time to ask questions, and we are here to help in the Lederle Graduate Research Center lowrise, room A109, from 8:30 am – 4:45 pm (the building right across the street from Northeast dorms on the first floor), as well as the W.E.B DuBois Library Learning Commons during the day and after hours until midnight.

But, if you prefer not to make the walk up from Southwest or down from Orchard Hill, there’s quite a bit of information on our website at and I’d like to take this time to highlight answers to what are some of our most frequently asked questions from new students:

1.) How do I connect to the wifi?

Eduroam – FAQ

Access to the wireless network is vital for any student living on campus, and is one of the first things you may do after moving in. You will see two networks in most areas of campus, “UMASS” and “eduroam”.

The basic process for most devices is as follows:

1.) Connect to the UMASS network.

2.) Open a browser (Safari, Chrome, Firefox, etc.) and try to load any web page. You should be redirected with a “wireless at UMass Amherst” page with a yellow rectangular “eduroam” button near the top. If you do not see this page, type into your browser to view the page directly.

3.) Click the yellow “Connect to eduroam” button at the top of the page.

4.) Enter your netid and password on the Web Login portal and follow the instructions.

For more detailed instructions, please follow the links here:

Windows – connect to eduroam (also works for Windows 10)

Mac OS X – connect to eduroam

Ubuntu – connect to eduroam

iOS – connect to eduroam

Android – connect to eduroam (note: many find the manual configuration easier and faster to set up for Android devices, however running xpressconnect is still an option if you choose to do so).

A few things to note about other devices:

Windows Phones are unable to connect to the eduroam network due to their lack of support for TTLS. We would advise Windows phone users in need of a network connection to use UMASS, however keep in mind this network is not secure and will not keep you logged in for extended periods of time.

Game Consoles are typically unable to connect to the eduroam network, however consoles with a regular web browser should be able to connect to UMASS by going to Please do not run the xpressconnect application for eduroam on your gaming devices, as it may cause problems with your device. UMass Amherst Information Technology is working on developing access for gaming devices in the future, however this project is ongoing and is still in early pilot stages.

2.) How do I check my email?

Undergraduate students at UMass Amherst have Google Apps accounts. Students can check their university email by logging into Google Apps at with your NetID and password, or by going to and entering your, which will redirect to the web login portal.

Note that your NetID and Password are the same as what you use to log in to both Spire and Moodle and pretty much any other service at UMass. If you are having trouble logging into Google Apps, try the “Forgot Your Password?” link on the spire home page to reset your password.

3.) How do I get my email on my phone?

To add your UMass email account to most mail applications, you will likely need to log in to your account in a web browser so that you can generate an application specific password for your device (phone, tablet, etc). Click here for more detailed instructions on this process and manual configuration details for Apps at UMass.

However, if you are using single sign-on for Android or the iOS Gmail app, this article outlines the quick configuration process for these applications.

If you are using an iOS device using iOS 8 or above (iPhone 4S and above), you can configure your Google Apps Mail by doing the following:

1) Go to settings

2) Go to Mail Accounts and Select Add New

3) Select Google, a Google sign in page should appear

4) Enter your and select sign in, you will be brought to the UMass log in page

5) Sign in again and give the device the permissions requested and save the account

4.) How do I get Microsoft Office as a UMass student?

Students can download Microsoft Office 365 for free by following the instructions in this article. Please make sure you follow the instructions carefully and remember the password you create when you sign up for office. Office 365 works for both Mac OS and Windows computers.

5.) How do I print on campus?

The Learning Commons in the lower level of the W.E.B Du Bois Library and the Engineering Library on the second floor of the Lederle Graduate Research Center lowrise both have printers available to students, and other computer classrooms on campus also allow for printing. To print remotely, you can download and install the remote printing software to send your print request to any of these locations. You can also visit these locations and sign into a local computer and then print directly from that computer if you have your documents on a flash drive or in your google drive account.

Click here for instructions on how to install the remote printing software. (NOTE: as of 9/4/15, Windows 10 cannot be set up with remote printing)

Students also have 100 free prints each semester, however if you need to add more you can pay with your UCard Debit account for $0.10 per page. The Printing FAQ article here explains how to pay for printing in more detail.

6.) How do I use the computers in the library and computer classrooms?

You can sign into the W.E.B Du Bois Library Learning Commons and computer classroom machines with your NetID and password. However, you will first need to activate computer classroom access on Spire. After logging into Spire, go to Main Menu > IT Accounts > PC Classrooms and then enter your password and click “Enable Classroom Login”. After a few minutes, you should have access to the computers. This activation process should only need to be performed once, from then on you can log into the library computers whenever you need to.

7.) What antivirus software is offered by UMass IT?

UMass IT offers McAfee to members of the university, available for download through the IT website.

Link to download for Windows computers.

Link to download for Mac OS computers.

You will need to sign in with your NetID and password when accessing those links. After you log in, you should see a green button labeled “McAfee Security for Mac/Windows” which will download the software installer to your computer. Keep in mind that it is usually not a good idea to have more than one antivirus program on your computer. While having certain programs that are meant for virus removal such as Malwarebytes on your computer alongside antivirus programs is okay, if you already have an antivirus program such as Norton, a different trial version of McAfee, Avast, or AVG, you should uninstall those programs first if you would like to use the university’s McAfee download.

8.) Other questions?

More articles and resources are available on the IT website. We are also able to help answer any questions you may have or assist you with any of these topics in person for free in our Help Center in the Lederle Graduate Research Center room A109 from 8:30 am – 4:45 pm Monday through Friday or by phone at 413-545-9400.

You can also email us at with questions or use our live chat support by clicking the link under Get IT Help on our website. The Learning Commons also has a desk staffed with at least one IT consultant during the day in the W.E.B Du Bois Library.

We hope you have a great semester and a wonderful Fall NSO this weekend, go UMass!