REMINDER: Bi-weekly Campus Advisors Development Sessions (BiCADS)

REMINDER: Bi-weekly Campus Advisors Development Sessions (BiCADS)

REMINDER: Bi-weekly Campus Advisors Development Sessions (BiCADS) occur every other Friday from noon-1 in 614 Goodell. Our next session is September 8th Be sure to bring your laptops and your questions!

These sessions are the perfect time to refine skills, learn new functionality, explore workflow ideas, and ask questions.

Sign up by going to the “Trainings” tab above and clicking on the “REGISTER HERE” link.

If you are a new user you can sign up to start at 11AM and have even more time to learn!

Student Communications via SSC CAMPUS – Use of the “Send Message” Action

Student Communications via SSC CAMPUS – Use of the “Send Message” Action

Purpose:

  1. Promote effective communication between advisor and students
  2. To reduce the risk of email overload, and maintain the integrity of the registrar’s policy on availability of student lists (data reports and queries).
  3. Maintain the integrity of the advisor/student relationship, particularly the importance and urgency of direct advisor/student communication.

Overview:

  • As students are frequently sent large amounts of bulk email, the CAMPUS platform should be used to communicate official advising related information, policy, reminders, alerts and action items that impact the standing, progression, retention, and graduation of students.
  • As a communication tool, CAMPUS should be used by advisors to communicate directly with their assigned students (either in groups or individually).
  • In cases where advisors are not assigned students, communication via campus should only occur with students the advisor has direct responsibility for or has/is developing a relationship with.
  • The CAMPUS platform should not be used to market events to large groups of students. There are other platforms and better methods for marketing events to students at UMass.
  • It is highly recommended that each school/college/major (depending on administrative structure) should have a representative who manages and tracks what communications should be sent, when, and by whom. It is also best practice to develop communication schedules and share them across your college (and with Student Success) to reduce duplication, over-communication, and ensure consistency of message/purpose.

Remember:

  • There should be specific actions and/or outcomes of email sent to students that is related to advising (official advising related information, policy, reminders, alerts and action items that impact the standing, progression, retention, and graduation of students).
  • The marketing of events to large groups of students via the CAMPUS platform is highly discouraged due to the risk of overuse and duplication of messages across students falling into multiple populations.
  • The platform will remain an effective student/advisor communication tool as long as the significance of the messages sent remains high (from the student perspective) and the frequency of messages sent remains low (within the context of all the messages a student receives from UMass).

For assistance in developing a policy, schedule, or outreach campaigns feel free to attend a Bi-Weekly Campus Advisor Development Session (BiCAD), contact Student Success at our CAMPUS@umass.edu email, or give us a call at 5-6493.

PDF Version: Policy on use of EAB SSC CAMPUS for communication with students

REMINDER: Bi-weekly Campus Advisors Development Sessions (BiCADS)

REMINDER: Bi-weekly Campus Advisors Development Sessions (BiCADS) occur every other Friday from noon-1 in 614 Goodell. Be sure to bring your laptops and your questions! This Friday (3/10) we will have one of our specialists joining us from CNS, Erin Battistoni. Erin will assist in working on the specific functions you would like to learn.

These sessions are the perfect time to refine skills, learn new functionality, explore workflow ideas, and ask questions.

Sign up by going to the “Trainings” tab above and clicking on the “REGISTER HERE” link.

If you are a new user you can sign up to start at 11AM and have even more time to learn!

Lastly, I want to make sure you are saving the date for our next on-site training which will be March 30th! The schedule will be released soon.

Appointment Update Feature NOW ENABLED!

In response to more helpful feedback we have received from advisors/users throughout the CAMPUS implementation process, we have given “appointment update” permission to advisors, program assistants, location administrators, program administrators, and graduate student advisors.  

This feature allows you to move and reassign student appointments that are your own or that of another advisor.  This can be used, for example, when an advisor is unexpectedly out of the office and has student appointments that need to be reassigned to a different advisor in a timely manner.

We hope this helps in your daily workflow as we continue to improve the platform.

Thank you,

SSC CAMPUS Leadership Team

 

Need SSC CAMPUS help? Bi-Weekly CAMPUS Advisor Development Sessions (BiCADS) start 3/10

These Bi-weekly sessions will be focused on navigating CAMPUS as it relates to best UMass Advising workflow practices.  New Users are welcome to stay for the second hour to learn about how experienced colleagues use CAMPUS in their own units.

  • NEW USER Bi Weekly CAMPUS Advisor Development Sessions (BiCADS) are held every other week on Fridays in 614 Goodell from 11am-12pm. Please register HERE
  • REGULAR Bi Weekly CAMPUS Advisor Development Sessions (BiCADS) are held every other week on Fridays in 614 Goodell from 12pm-1pm. Please register HERE

Advising Summary Report Edit/Update NOW ENABLED!

In response the helpful feedback we have received from advisors/users throughout the CAMPUS implementation process, we are enabling advisors to edit/update their own advising reports effective immediately. While as an advisor you will be able to edit/update your notes, you will not be able to completely delete notes. 

For the purposes of documentation and maintaining the integrity of the data we ask that when you update the note, you provide somewhere in the body of the note the date/time of the update and your initials. 

We hope this helps in your daily workflow as we continue to improve the platform.

Thank you,

SSC CAMPUS Leadership Team

CAMPUS Fact Sheet

We’ve updated some information on the CAMPUS Fact Sheet, including information on additional resources and how to register for the Bi-weekly sessions focused on navigating CAMPUS and best UMass workflow practices.

  • Bi Weekly CAMPUS Advisor Development Sessions (BiCADS) are held every other week on Fridays in 614 Goodell from 12pm-1pm. Register at http://blogs.umass.edu/CAMPUS >Trainings >REGISTER HERE for Bi-weekly CAMPUS Advisor Development Sessions.

Shibboleth access restored

This morning we received internal alerts of intermittent access for members using Shibboleth as their method of single sign on to our platform. Our engineers have resolved the issue and Shibboleth access should be restored. We are receiving a few reports of users still having difficulty. If you find this is the case,  please clear your browser cache and restart the application.